Servicing & Parts supplied by Rockar
When you book a service slot with Rockar, we will review your request and confirm that there are no problems. We will also try to clarify whether there is any additional work that you would like to carry out – due to some of the complexity of some issues this may mean that we will need your car longer than you have booked and this may mean extending or re-arranging your booking.
As you are booking a specific servicing slot, if you arrive late then we may no longer be able to complete the service to the original timescale and potentially we may be unable to undertake the work on the day. If you are running late, please contact the Service Centre as soon as possible on 0330-088-8730 and we will see what we can do.
When you arrive for your booking, we will agree with you the work to be performed and we will record any additional work that you require on the workshop instruction form (job card) and this together with these Terms & Conditions will form the contract between you and Rockar (Rockar 2 Limited, a Company registered in England & Wales (10199857) at 1 Monckton Court, North Newbald, East Yorkshire, YO43 4RW).
Due to some of the complexity of some issues this may mean that we will need your car longer than you have booked and this may mean extending or re-arranging your booking. At this point we will also agree costs wherever possible and also confirm the process and how we will communicate with you during your car service.
We will be transparent in our costs and all costs will be agreed with you in advance of us doing any work.
When you book your car in for a service, you may request that we investigate an issue or fault with your car for which we may provide an estimate. Cars are complicated pieces of machinery and until we have had chance to investigate the issue, our estimate is only an approximation of the cost of the work. Where you have requested any additional work of this nature, we will only proceed with the work once we have your express permission.
As part of our service booking confirmation we will also supply a copy of these, our service and parts terms and conditions.
We will use our best efforts to complete the work within the agreed time.
If we need to keep your car for longer than agreed to fix any roadworthy issue, we will contact you as soon as possible to discuss the impact of the delay. In extreme cases, we will provide a courtesy car should you need to return home before the work is completed.
As part of our work, we will need to undertake reasonable road testing and you give us permission to do so. Your car will be insured by us when our employees are driving it.
In replacing parts, we will use manufacturer supplied parts wherever possible, unless specifically requested by you not to. If you wish to collect the parts that have been replaced when you collect the car, please inform us at the start of the work otherwise we will dispose of them. We will be unable to return parts replaced under warranty as we are required to retain these for the manufacturer.
In certain circumstances, we may use a subcontractor to perform our obligations to you but if we do then we shall still be responsible for the quality of the work and your rights will not be affected.
We will inform you of the progress of your service and will inform you when the work has been completed and your car is ready for collection. If you do not collect your vehicle within 2 days of this notice, we reserve the right to charge you a storage fee of £25 per day for the car and we will not be held responsible for any loss or damage to the vehicle during this time.
We do reserve the right to request a deposit for certain replacement parts orders.
We will inform you when the parts are ready or the service is complete. All goods and services are to be paid for by debit/credit card unless credit has been agreed in advance. We will not release the car or parts to you until we are satisfied that they have been paid for.
If we do agree to credit, we will not perform any additional work if payment is not made by the due date.
You will take title for the goods as soon as they are delivered to you.
Rockar warrants that its work will be free of defects in workmanship for a period of 3 months or 1,000 miles whichever comes sooner. Rockar will also use its best efforts to obtain for you the benefit of any warranty or guarantee given by the manufacturer of any replacement parts used. This warranty is in addition to any other remedies that you may have under this agreement but where applicable does not extend to cover defects arising from failing to service the vehicle in line with the manufacturer’s recommendations, the vehicle being used for purposes other than private use or the vehicle being damaged in a subsequent accident, however it was caused.
In respect of painting, Rockar will take every reasonable precaution to prevent rust penetrating the paint after completing the work when painting over rusted areas, but no warranty can be given in this respect or to the effect that the new paint will match the existing paintwork exactly.
Rockar’s proposition is to service your car whilst you shop, eat or enjoy the other features of Westfield Stratford City.
We do, in certain circumstances. provide customers with courtesy cars, subject to their availability. If a courtesy car is made available to you, then you will be expected to look after the car as if it is your own. Whilst Rockar will provide insurance for courtesy cars to be driven by you, there is an excess of £1000 should you have an incident. You are not able to take the Courtesy Car out of the UK and only drivers holding a full UK driving licence will be allowed to drive it.
Rockar will accept parts back for credit on production of the original invoice provided that they are returned within 5 working days, unused and within the original packaging except for specially ordered parts for which you paid a full deposit.
The conditions above do not affect your consumer rights to return goods that are faulty or incorrectly supplied.
Vehicles and their accessories and contents are left at your risk and responsibility and Rockar is only responsible for loss or damage caused by our or our employees’ negligence. We strongly recommend that you remove any items of value not related to the vehicle as any loss or damage of such items will not the responsibility of Rockar.
So far as is permitted by statute and except in the case of death or personal injury caused by the negligence of Rockar, we shall not be liable to the Customer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of this Agreement, for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the supply of the Goods or the provision of Works, or their use or re- sale by you.
Subject as expressly provided in this Agreement, and except where you are a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
These Terms and Conditions shall be governed and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.
Nothing within these Terms and Conditions is intended to, nor will it, affect your statutory rights under consumer law in England & Wales.
The contract is between Rockar and you. You are unable to assign the contract to another third party without our prior written agreement.
If any of these terms and conditions become or are declared to be illegal or otherwise unenforceable such terms shall be deemed deleted (to the extent necessary) and all remaining terms shall remain in full force and effect.
Rockar will not be liable to you if we are unable to carry out any part of the contract in supplying your new car for any reason beyond our control (e.g. Act of God, legislation, war, actions of third parties, etc.).
This agreement constitutes the whole agreement between us and supersedes all previous agreements between us relating to its subject matter. You acknowledge that in entering into this agreement, you have not relied on, and shall not have any right or remedy in respect of, any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in the Agreement.