Buy Online with Rockar

BECOME A VEHICLE NINJA

. Your passion for luxury cars and customer service will be rewarded with training, development, and the opportunity to work for a company that does things differently!

Role Details

This role is so important when it comes to our customers absolutely loving their new car because it has arrived in their hands in its most optimal condition because of you. Your passion for luxury cars and customer service will be rewarded with training, development, and the opportunity to work for a company that does things differently! You might be detailing and valeting cars one minute, helping on the phones the next, or have a day of deliveries planned the following day. Every day could be different, and you will thrive on variety and change and like to be on the move.

Valet

• Moving vehicles safely around the workshop area
• Examining vehicles and the job card prior to commencing work to understand what is needed
• Carefully removing protective materials from new vehicles as required
• Inspecting new vehicles prior to valet highlighting any areas of concern or damage to the service team
• Cleaning and polishing the vehicle exterior using appropriate products and materials in line with supplier recommendations
• Cleaning the vehicle interior (if required) using appropriate cleaning tools and solutions as per supplier guidelines
• Cleaning the seats (if required) and internal trim areas using the defined procedures depending on the interior material to suppler guidelines
• Shampooing and drying the carpet and upholstery (if required) using appropriate materials and equipment
• Blackening types, body trims, engine compartment and any other trims as required
• Highlighting any areas of damage or concern to the Service Team after cleaning has taken place
• Completing a detailed quality check before signing the job off
• Completing work the expected standards of the customer
• Completing work in line with Jaguar / Land Rover standards

Driver

• Undertakes visual pre delivery inspection of a vehicle prior to loading or driving
• Loads vehicles safely on to the trailer if needed
• Secures loads to ensure that movement in transit is minimised
• Plans logical and efficient routes to ensure deliveries are on time
• Keeps customers informed of their progress whilst en-route
• Keeps service team updated with any delays they may encounter
• Drives in a careful and responsible manner at all times
• Follows manufacturer guidance with regard to vehicle usage whilst driving
• Complies with all appropriate UK driving legislation including maintaining appropriate speed and observing restrictions that may apply
• Safely unloads the vehicle from the trailer
• Undertakes a pre drop off visual inspection of the vehicle
• Safe loading of part exchange or service vehicles onto the trailer
• Safe return of part exchange or service vehicles to the service centre as needed

Person Specification

Essential

We need you to have a driving license and it would be even better if you have a license to pull trailers and drive trucks too! Be super passionate about luxury cars and pride in making sure they look awesome and the customer experience is top notch!

Personal Qualities

We are open to look at candidates that have all sorts of previous knowledge and experience, but we need you to be: • Open to learning
• Have a little bit of computer based experience / Microsoft office packages
• Good at verbal and written communication
• Good numerical skills
• Love the detail and have an eye for it
• Can communicate confidently
• Resilient